{"id":665,"date":"2023-01-19T10:29:40","date_gmt":"2023-01-19T15:29:40","guid":{"rendered":"https:\/\/veloenvios.com\/?page_id=665"},"modified":"2024-04-05T14:20:32","modified_gmt":"2024-04-05T19:20:32","slug":"pqr","status":"publish","type":"page","link":"https:\/\/veloenvios.com\/index.php\/pqr\/","title":{"rendered":"PQR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"665\" class=\"elementor elementor-665\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee9f73c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee9f73c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0aacff\" data-id=\"d0aacff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb8c915 elementor-widget elementor-widget-image\" data-id=\"bb8c915\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1.jpg\" class=\"attachment-large size-large wp-image-984\" alt=\"PQR2\" srcset=\"https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1.jpg 1024w, https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1-300x300.jpg 300w, https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1-150x150.jpg 150w, https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1-768x768.jpg 768w, https:\/\/veloenvios.com\/wp-content\/uploads\/2024\/03\/pqr2_Mesa-de-trabajo-1-600x600.jpg 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7424ca3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7424ca3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a9da62\" data-id=\"2a9da62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-294b4bb elementor-headline--style-rotate elementor-widget elementor-widget-animated-headline\" data-id=\"294b4bb\" data-element_type=\"widget\" data-settings=\"{&quot;headline_style&quot;:&quot;rotate&quot;,&quot;animation_type&quot;:&quot;swirl&quot;,&quot;rotating_text&quot;:&quot;PQR\\n\\n&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;rotate_iteration_delay&quot;:2500}\" data-widget_type=\"animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/veloenvios.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-animated-headline.min.css\">\t\t<h5 class=\"elementor-headline elementor-headline-animation-type-swirl elementor-headline-letters\">\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">Veloenv\u00edos<\/span>\n\t\t\t\t<span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text elementor-headline-text-active\">\n\t\t\t\tPQR\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-dynamic-text\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">reclamaci\u00f3n<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a5a229 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a5a229\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3b0bf4\" data-id=\"d3b0bf4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-525eba3 elementor-widget elementor-widget-wp-widget-text\" data-id=\"525eba3\" data-element_type=\"widget\" data-widget_type=\"wp-widget-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<div class=\"textwidget\"><p><strong>\u00bfQu\u00e9 debo hacer si mi env\u00edo sufre un siniestro o p\u00e9rdida?<\/strong><\/p>\n<p>1- Una vez recibida la mercanc\u00eda el cliente tiene <strong>5 d\u00edas h\u00e1biles<\/strong> para realizar reclamaci\u00f3n sobre esta, una vez cumplido este plazo no se recibir\u00e1n solicitudes por dichos conceptos.<\/p>\n<p>2- Carta relatando lo sucedido Firmada por el representante legal, en caso de ser persona natural la carta la firma el remitente.<\/p>\n<p>Asunto: Reclamaci\u00f3n N\u00famero de la gu\u00eda<\/p>\n<ul>\n<li>&#8211; Hechos<\/li>\n<li>&#8211; Pretensiones (valor a reclamar)<\/li>\n<li>&#8211; Direcci\u00f3n de notificaci\u00f3n (y correo electr\u00f3nico)<\/li>\n<li>&#8211; N\u00fameros de contactos<\/li>\n<\/ul>\n<p><strong>2-<\/strong> Copia de la gu\u00eda con la que se realiz\u00f3 el despacho.<\/p>\n<p><strong>3-<\/strong> RUT actualizado y fotocopia de la c\u00e9dula del representante legal, en caso de ser persona natural copia de la c\u00e9dula.<\/p>\n<p><strong>4-\u00a0<\/strong>Certificaci\u00f3n bancaria.<\/p>\n<p>Esta documentaci\u00f3n se debe enviar v\u00eda correo electr\u00f3nico al l\u00edder de servicio al cliente de la ciudad donde est\u00e9 ubicado el cliente. La reclamaci\u00f3n puede ser radicada por el remitente o destinatario de la mercanc\u00eda.<\/p>\n<p>El tiempo para dar nuestra respuesta es de 15 d\u00edas h\u00e1biles, despu\u00e9s de haber recibido la documentaci\u00f3n completa.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Veloenv\u00edos PQR reclamaci\u00f3n<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_joinchat":[]},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/pages\/665"}],"collection":[{"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/comments?post=665"}],"version-history":[{"count":19,"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/pages\/665\/revisions"}],"predecessor-version":[{"id":1017,"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/pages\/665\/revisions\/1017"}],"wp:attachment":[{"href":"https:\/\/veloenvios.com\/index.php\/wp-json\/wp\/v2\/media?parent=665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}